Customer satisfaction is very important to us. Therefore, please carefully read our return policy below:
Return Period: You can return our products within 14 days of purchase. Return requests must be made within 14 days of receiving the product.
- Return Shipping Fees:
- If the product is damaged or defective, the return shipping fee will be covered by us.
- If the product is not damaged and the return is due to other reasons, the return shipping fee will be covered by the customer.
- Eligible Products for Return: Products must be in their original packaging, unused, and in a resellable condition. Certain products such as personal hygiene items and opened food and beverages cannot be returned.
- Return Process:
- To initiate a return, please email us at yaxidigitalcom@gmail.com or contact our customer service at +90 [552 530 00 00].
- Once your return request is approved, we will send you an email with return shipping information and other necessary instructions.
- Please send the product back to us in its original packaging along with the invoice.
- Refund Policy:
- Once we receive the returned product, we will inspect its condition.
- If the return is accepted, your refund will be processed within 5-7 business days and will be credited back to your original payment method.
- Refunds for credit card payments may vary depending on your bank’s processing time.
- Contact Information:
- If you have any questions or need more information about the return process, please email us at yaxidigitalcom@gmail.com or contact our customer service at +90 [552 530 00 00].
This return policy is designed to ensure customer satisfaction and make your shopping experience more secure. Thank you for your understanding and cooperation.